Frequently Asked Questions
When and how to make a reservation?
Reservations can be made directly on the website or by contacting us (contact links). A 30% deposit of the total amount is required upon reserving a van. Due to high demand we suggest you book as soon as possible.
What’s the payment mode?
Several options are available, via Paypal, bank card, credit card or in cash.
What happens in case of cancellation?
You just need to contact Costa Rider Campervan more than 22 days prior to the first reservation day. You will get the whole refund on your reservation.
How much is the guarantee deposit?
The guarantee deposit is $1,200 which is made by print of the bankcard. This deposit is not debited from your account and may be used in case of an accident or fine.
What documents are necessary on the day of the rent?
For any reservation with Costa Rider Campervan, you will have to provide your passport, driver’s license (for each driver) and a bankcard.
What’s the minimum age for driving?
The minimum age for driving vehicles of Costa Rider Campervan is 21.
What’s the minimum number of days for renting?
Rents of Costa Rider Campervan vehicles are 7 days minimum.
What’s the pick-up and drop-off time limit?
Vehicles are available as from 9 am on the first day of rent and have to be returned before 3pm on the last day. We are open 7 days a week all year long. If the vehicle is dropped off 2 hours late, the customer will be charged an extra day. If you wish to extend your rent, please contact us as soon as possible to find out about our availabilities.
What happens in case of a fine?
In case of a fine, the amount corresponding to the fine will be withdrawn from the guarantee deposit on the day the fine is given.
What happens in case of an accident?
In case of an accident, please do not move the vehicle, even if it blocks the traffic and call 800-800-8000. The insurer will write the accident report for you. Costa Rider Campervan provides assistance 24 hours a day. A manual detailing the step-by-step procedures will be available in the vehicle.
Where to sleep?
What’s the maximum capacity of passengers?
Our Campervans are designed for 3 passengers maximum. A tent may be rented for extra comfort.
What type of fuel is required?
Costa Rider Campervans run on diesel for fuel economy reasons.
What’s the vehicle consumption?
With AC on the performance of our vehicles is 30 miles per gallon (8.5L/100km).
Is the transmission automatic or manual?
Costa Rider Campervan offers both options to ensure complete customer satisfaction.
Is smoking allowed in a Campervan?
For safety reasons, smoking is not allowed in a Campervan.
Is it possible to travel as a family?
If your children are over 12 years old, yeah it is possible.